Overview
Total Calls
26,435
Answered Calls
18,520
Missed Calls
3,735
Inbound Calls
Overview of incoming call volume
1,235
Past 24 hourstrending_up+7.5%
Outbound Calls
Summary of outgoing call efforts
890
Last monthtrending_down-5.8%
Agents Performance Overview
Call Center Geography
United States
1200 calls
95%
Germany
800 calls
85%
United Kingdom
700 calls
70%
Canada
500 calls
50%
Portugal
300 calls
30%
Agent Avg. Earnings
$2,534
Last month earning
trending_up+8.7%
Recent Calls
 Laura Martin+61 2 1234 5678 | Inbound | 4 mins | Dropped | 10:45 AM | 87% |
 Sarah Green+44 20 7946 0958 | Outbound | 3 mins | Pending | 10:35 AM | 85% |
 Emily Johnson+1 555-123-4567 | Inbound | 5 mins | Resolved | 10:30 AM | 90% |
 Adam Smith+1 555-234-5678 | Inbound | 7 mins | Resolved | 10:40 AM | 92% |
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